Service quality is the degree to which a service meets or exceeds the expectations and needs of the customers. It is not only determined by the technical aspects of the service, such as reliability, speed, and accuracy, but also by the emotional aspects, such as empathy, responsiveness, and courtesy.
Apr 13, 2023
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Service quality, in its contemporary conceptualisation, is a comparison of perceived expectations of a service with perceived performance, giving rise to the equation SQ = P − E. This conceptualistion of service quality has its origins in the... Wikipedia
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Aug 8, 2022 · Responsiveness implies receiving, assessing and swiftly replying to customer requests, feedback, questions and issues. A company with high ...
Quality Service is a family owned and operated, premier, full service company with operational divisions in floor covering, stone, tile, and commercial ...
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